Access Phone Banking

Convenient and Secure Access to Your Account

Access your account in an instant with our Phone Banking service
Our Phone Banking service is designed to help you access all your most important account information through a few short clicks

Key services available through our Phone Banking service

  • Check your account balances easily
  • Activate your credit card in a few seconds
  • Check your Card Reward Points

With features as great as these, we’re sure you’ll spend less time on the phone and more time creating great moments!

Language Selection

  • Arabic
  • English

Customer Selection

  • Najm phone support customer services
  • You will be asked to enter your 16- digit credit card number & TPIN (Telephone PIN) after which various service options will be played.
Account Balance
Step 1 Step 2 Step 3
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN (Telephone PIN) Balance will be automatically played for the selected account
Last 5 Transactions
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 1 for balance & statement details Select Option 4
for the last 5
transactions
Last 5 transactions for the selected account will be played
For available and outstanding balance (as on current date)
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 1 for balance & statement details Select
Option 1
The available and outstanding balances for the selected account will be played
Last statement details (Total due, min due, payment due date)
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 1 for balance & statement details Select
Option 3
Total due, min due, and payment due date for the selected account will be played
Voyager by Najm credit card rewards points
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 2 to enquire about reward points Select Option 1 for Rewards earned Your reward points for the selected account will be played
Voyager Travel Assistance
Step 1 Step 2 Step 3 Step 4
Select Option 2 for Voyager Select Option 5 for travel assistance options Listen carefully to all the options available Select an Option based on your requirements
To report a lost or stolen card
Step 1 Step 2 Step 3
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 2 to report a lost or stolen card You will be transferred to a Customer Care Representative who will be able to block your card and arrange for a replacement card
To activate your card via SMS
Step 1
SMS “ACT<space>last 6 digits of your card number<space>4 digit PIN(Personal Identification Number)” of your choice to 3135
Example: ACT 123456 7523
To activate your card via our Phone Banking service
Step 1 Step 2 Step 3
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 1 & enter your card number You will be transferred to a Customer Care Representative who will assist you with completing the activation process
To find out where you can pay your credit card bill
Step 1 Step 2 Step 3 Step 4
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 6 for payment options Select the option number of the payments option you would like to know more about Payment options will be played based on your selection
PIN reset
Step 1 Step 2 Step 3 Step 4
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 4 to change your card ATM PIN You will be transferred to a Customer Care Representative who will assist you with completing the process

MyNajm, the mobile banking app from Najm is created to offer you fast, convenient and useful on-the-go banking services.

With the MyNajm secure mobile banking app, you can experience a host of features and benefits including:

  • View your credit card limits, outstanding balances, next payment due date and other useful information
  • View transaction history
  • Apply for a credit limit increase, balance transfer, Loan on Phone, card upgrade and more
  • Activate 0% Easy Payment Plans
  • Get information about the latest campaigns and product promotions
  • Use our in-app interactive map to locate nearest card payment locations
  • And much more…